I am currently reading all posts with similar problems trying to find a solution we didn't try yet and posting this message in all of them so other people can follow the journey.Ĭan anybody help us with this incredibly annoying issue. Click on the Apple icon in the top left of your screen. Re-start Dropbox from the apps folder by double-clicking on the Dropbox app. Tweak configurations of dropbox (activate and desativate extensions on mac permissions) Force quit out of the instances of the Dropbox app that are running by searching for Dropbox in the search bar, then clicking on the x (force quit icon on the top left). The IT department of our studio also tried all sorts of troubleshooting without success. We already contacted Dropbox support and the suggestion was to reinstall the app, then they closed the ticket. My colleagues need to go file by file clicking to make local (or make huge project folders (50gb plus) available local. This becomes incredibly annoying when working with Indesign documents that have hundreds of links inside. If they try to double click it, they will get an error message. With Dropbox Smart Sync, users are able to free up space on the physical hard drive on the computer by making certain files online only. My other colleagues need to right click and select 'local' before opening a file. I use 3 computers and 2 Dropbox accounts (the business and the personal), and for me, it works as expected in all of them (Big Sur and Catalina OS). I am one of the 2 where Smart sync behaves as expected: when you double click an online only file, it opens instantly. I work on a team of 7 people, in which 5 people have issues with smart sync.

Dropbox smart sync issue